WhatsApp-Powered Customer Management

Your Customers' Phone Is Their Queue Ticket.

Queue, order, valet, booking, and loyalty management — all through WhatsApp. No app downloads. No hardware. Customers scan, sit, and get notified the moment you're ready for them.

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✓ No credit card required
✓ Set up in 5 minutes
✓ Cancel anytime
The Problem

Why Venues Switch to NXTN

Physical buzzers break. Paper tickets get lost. Customers walk away when they can't see the wait. There's a smarter way to run a busy floor.

The Old Way Outdated

✕ Physical buzzers that break and cost $500+ to replace
✕ Paper ticket systems customers throw away or lose
✕ Customers must stay nearby or forfeit their spot
✕ No data on wait times or customer behavior
✕ No way to re-engage customers after their visit
✕ Expensive POS integrations and proprietary hardware

The NXTN Way Modern

✓ Customer's own phone is the buzzer — zero hardware
✓ WhatsApp messages they actually see and keep
✓ Customers roam freely — notified the second you're ready
✓ Real-time analytics on every queue and service
✓ Promotions, loyalty points, and re-engagement built in
✓ Set up in minutes — runs from any browser
How It Works

Up and Running in 4 Steps

From sign-up to serving your first customer takes minutes, not weeks. No installs, no hardware, no training video marathons.

1
📱

Customer Scans QR

A printed QR at your counter, table, or entrance. One scan opens WhatsApp — no app download needed.

2
💬

Preferences Collected

WhatsApp asks: seating area, party size, service type. Interactive buttons — no typing required.

3
🚶

Customer Goes Free

They shop, sit, or grab a coffee. Real-time updates on their phone: position, wait time, "You're next!"

4
🔔

Called When Ready

WhatsApp ping: "Your table is ready!" Staff manages everything from a single, simple dashboard.

The Platform

One Platform. Every Touchpoint.

From the moment a customer walks in to when they leave — and when they come back.

📋

Queue Management

Multi-level queue routing with seating preferences, party sizes, and real-time wait estimates. Customers join via QR, get live updates, and are called when ready.

Core
🔔

Order Queue

Digital buzzer system replacing physical pagers. Cashier creates the order, customer scans a QR, gets pinged when food is ready. Kitchen display included for prep staff.

F&B
🚗

Valet Parking

Car check-in to key handoff, fully tracked. QR-verified collection, real-time status updates, and a WhatsApp notification the moment the car is ready.

Hospitality
📅

Appointments

Advance booking via WhatsApp or an embeddable web page. Auto-reminders, no-show handling, and priority check-in that integrates straight into your live queue.

Booking
💳

Credits & Points

A digital wallet for any venue. Customers load points, pay via QR scan, transfer to friends. Staff charge in a tap with the built-in camera scanner.

Loyalty
📊

Analytics & Insights

Queue performance, wait times, peak hours, customer patterns. CSV and HTML report exports. Know your business inside out — without a spreadsheet in sight.

Data
🧠

Guest Intelligence

Smart customer profiles with auto-tags, visit history, behavioral preferences, and social enrichment. Know your regulars before they walk in.

CRM
👤

Customer Portal

Every customer gets a personal web portal — queue status, credit balance, bookings, receipts. OTP-verified, no app needed.

Self-Service
🧾

Receipts & Spending

Digital receipts via WhatsApp, PDF, or web page. Track spending, tax, tips. Branded with your business details.

Finance
📝

WhatsApp Flows

Interactive form overlays inside WhatsApp. Customers choose seating, party size, and preferences without leaving the chat.

Engagement
The Dashboard

Everything Your Team Needs, One Dashboard

Manage queues, orders, appointments, and customer profiles from a single panel. Real-time stats, staff performance, and operational alerts keep you in control.

🖥️

Real-Time Queue Board

See every customer, their wait time, and status at a glance. Call, complete, transfer, or mark no-show — all from one screen.

Live
👨‍🍳

Kitchen Display

Orders flow from counter to kitchen to customer — tracked and timed. Bump tickets through prep states, with urgent timers for stuck orders.

Kitchen
🪪

Guest Profiles

Know your customers: visit history, preferences, ratings, social links. VIPs, regulars, and at-risk customers tagged automatically.

CRM
Industries

Built for Every Venue

If your customers wait, queue, book, or come back — NXTN works for you. From corner cafés to international airports.

🍽️

Restaurants & Cafés

Table waitlists, order buzzers, loyalty points

🎢

Theme Parks

Ride queues, food courts, digital credits

🏥

Hospitals & Clinics

Patient queues, appointment booking, department routing

✈️

Airports & Airlines

Gate queues, lounge access, flight notifications

🚗

Valet Services

Car tracking, QR handoff, customer alerts

🏛️

Government Services

Service counters, appointment scheduling, wait estimates

🏨

Hotels & Resorts

Spa bookings, restaurant queues, concierge credits

🏪

Retail & Banking

Service counters, queue tickets, customer flow

✓ Why WhatsApp

Meet customers where they already are.

WhatsApp isn't another app you ask people to install. It's the one they open 23 times a day, on every phone, in every country. We didn't build a customer app — we built on top of the one they already love.

"If your customer has a phone, they have NXTN. No downloads. No sign-ups. No friction."
Security

Enterprise-Grade Security

Your data is protected at every layer.

🔒

Isolated Databases

Every tenant gets their own database. Your data never touches another business.

Tenant Isolation
🛡️

GDPR Compliant

Full data export, deletion, and anonymization tools built in.

Compliance
🔐

Encrypted

All communication encrypted. WhatsApp Cloud API with end-to-end security.

Transport
📋

Audit Trail

Every action logged with IP, user, timestamp, and outcome.

Accountability
Pricing

Simple, Honest Pricing

Start free. Grow at your own pace. No setup fees, no hidden costs, no per-seat traps.

Starter
For small venues getting started
$0 / month
  • ✓ 1 branch
  • ✓ 1 queue
  • ✓ Up to 100 entries / month
  • ✓ WhatsApp notifications
  • ✓ Basic analytics
  • ✓ QR code generation
Get Started Free →
★ Most Popular
Professional
For growing venues
$49 / month
  • ✓ Unlimited branches
  • ✓ Unlimited queues
  • ✓ Unlimited entries
  • ✓ All verticals — Queue, Order, Valet, Appointments, Credits
  • ✓ Guest Intelligence & customer profiles
  • ✓ Customer portal
  • ✓ Digital receipts
  • ✓ Operational alerts
  • ✓ Staff performance analytics
  • ✓ Custom fields & outgoing webhooks
  • ✓ Promotions & broadcasts
  • ✓ Audience segmentation
  • ✓ Priority support
Start Free Trial →
Enterprise
For chains and large operations
Custom
  • ✓ Everything in Professional
  • ✓ Guest social enrichment API
  • ✓ White-label branding
  • ✓ Customer import & invite
  • ✓ Custom integrations & API access
  • ✓ Dedicated account manager & support
  • ✓ SLA & uptime guarantee
  • ✓ Multi-location management
Contact Sales →
FAQ

Questions, Answered

Everything venue owners ask before signing up. Still curious? Get in touch.

No. NXTN works entirely through WhatsApp, which your customers already have. They scan a QR code and the conversation happens in WhatsApp — no downloads, no signups, no friction.
They can still join the queue. The QR code and ticket number work as a fallback — staff can look them up by ticket code. Customers can also use the Customer Portal — a personal web dashboard at /my/{token} that shows their queue status, credits, bookings, and receipts. OTP-verified, no app required. WhatsApp simply adds real-time push notifications on top.
A personal web dashboard each customer can open from any browser. They receive a permanent /my/{token} link via WhatsApp after their first visit, verify ownership with a 6-digit OTP, and stay signed in for a year via a secure cookie. The portal shows their active queue tickets, credit balance, upcoming bookings, in-motion orders, and recent receipts — all branded with the venue's logo and primary color. Non-shareable: a stolen link can't be used without the OTP code sent to the original phone.
Yes — every completion captures the bill amount, tip, and payment method, then mints a receipt that can be sent as a WhatsApp text, a PDF document, or a branded public web page (/receipt/{code}). Tax rate, VAT number, service charge, business address, and footer text are all configurable. Spending totals roll up into the customer's guest profile so you can see their lifetime value at a glance.
Yes. Every customer phone number builds a Guest Profile in the background: visit count, no-show rate, average rating, preferred seating, typical party size, total spend, social handles, birthday, and free-text staff notes. Auto-tags (New, Returning, Regular, VIP, Frequent, High Spender, Fan, Unreliable) are computed from behavior, not staff data entry. Optional People Data Labs enrichment fetches public social info via a tenant-configured API key. The platform also collects Instagram and birthday from customers themselves via a one-time WhatsApp prompt after their first visit.
Most venues are up and running in under 10 minutes. Sign up, create your first branch and queue, print the QR code, and you're live. No hardware to install, no training required.
Yes. NXTN is built for multi-location businesses. Each branch has its own queues, staff, and settings. Managers see only their branch; admins see everything.
Every tenant has its own isolated database. All communication is encrypted. We offer GDPR-compliant data export and deletion tools. Your customer data never leaves your account.
NXTN works wherever WhatsApp works — 180+ countries. We're based in Kuwait and currently serve venues across the GCC, with support for any timezone and locale.
Yes. Sign up for a free trial — no credit card required. You get full access to all features so you can see exactly how NXTN works for your venue.

Ready to Transform Your Customer Experience?

Join hundreds of venues using NXTN to eliminate wait-time frustration and turn every visit into a great one.

Start Free Trial → Contact Us
Questions? Reach us at contact@nxtn.me