← Home

Privacy Policy

Last updated: April 2026

1. Introduction

NXTN Line ("NXTN," "we," "us," or "our") is a queue management platform operating via the WhatsApp Business API. This Privacy Policy explains how we collect, use, store, and protect information from businesses that use our platform ("tenants") and customers who interact with those businesses through NXTN.

2. Consent

By using NXTN services — including scanning QR codes, sending messages via WhatsApp, or interacting with our platform — you consent to the collection and processing of your personal data as described in this policy.

For promotional messages and marketing communications, we obtain explicit consent through in-app opt-in mechanisms before sending any promotional content. You may withdraw your consent at any time by ceasing to interact with our services or by contacting us.

Your consent is documented and stored securely in compliance with applicable data protection laws in Kuwait, the UAE, and Saudi Arabia.

3. Information We Collect

4. How We Use Your Information

5. WhatsApp Data

NXTN utilizes Meta's WhatsApp Business Platform (Cloud API) to process messages. NXTN receives the message content necessary for queue operations. Message data is stored securely for service delivery and analytics. Your WhatsApp interactions are also subject to Meta's Privacy Policy.

6. Data Sharing

7. Third-Party Data Processors

NXTN uses the following third-party service providers to operate the platform. These providers process data on our behalf under contractual obligations to maintain data security:

We ensure all third-party processors maintain appropriate technical and organizational measures to protect personal data.

8. Data Retention

9. Your Rights

You have the right to:

10. Data Security

We implement appropriate technical and organizational measures to protect your data. All data is transmitted via HTTPS/TLS encryption. Database access is restricted by role-based authentication. We conduct regular security assessments and updates. Our infrastructure is hosted on secure cloud providers with industry-standard protections.

11. Data Breach Notification

In the event of a personal data breach that compromises the security, confidentiality, or integrity of your personal data, NXTN will:

For users in the UAE: We will notify the UAE Data Office within 72 hours of becoming aware of a qualifying breach. For users in Saudi Arabia: We will notify SDAIA and affected individuals in accordance with PDPL requirements. For users in Kuwait: We will notify CITRA and affected individuals within 24 hours in accordance with DPPR requirements.

12. Children's Privacy

NXTN services are not directed at individuals under 13 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

13. International Data Transfers

NXTN processes and stores data on servers located in Frankfurt, Germany, operated by DigitalOcean. This means personal data of users in Kuwait, UAE, Saudi Arabia, and other countries may be transferred to and processed in Germany.

We ensure that appropriate safeguards are in place for all international data transfers, including:

For users in Saudi Arabia: In accordance with the Personal Data Protection Law (PDPL) and the Regulation on Personal Data Transfer outside the Kingdom, we ensure that the level of protection for your personal data outside Saudi Arabia is not less than the protection guaranteed under the PDPL.

For users in the UAE: In accordance with Federal Decree-Law No. 45 of 2021 (PDPL), we implement appropriate safeguards for the transfer of personal data outside the UAE.

For users in Kuwait: In accordance with the Electronic Transactions Law and applicable CITRA regulations, we maintain transparency regarding the storage and processing of data outside Kuwait.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Material changes will be communicated through our platform or via email. Your continued use of NXTN after changes are posted constitutes your acceptance of the updated policy.

15. Privacy Contact and Data Protection

For all privacy-related inquiries, data access requests, or complaints, please contact our designated privacy contact:

Email: contact@nxtn.me
Address: Kuwait City, Kuwait

We will respond to all data subject requests within 30 days of receipt. If we require additional time, we will notify you of the reason for the delay.

You also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction: