Calling & Serving Customers
When it's a customer's turn:
1. Go to the Queue Board (or Queue Entries page)
2. Find the next waiting entry
3. Click 'Call' — the customer receives a WhatsApp message: 'It's your turn!'
4. When the customer arrives, click 'Serve' to start service
5. When done, click 'Complete'
If the customer doesn't show up, click 'No Show'. They can be re-queued if they contact you.
**Batch Calling**: You can call multiple customers at once using the batch action at the top of the queue entries table.
1. Go to the Queue Board (or Queue Entries page)
2. Find the next waiting entry
3. Click 'Call' — the customer receives a WhatsApp message: 'It's your turn!'
4. When the customer arrives, click 'Serve' to start service
5. When done, click 'Complete'
If the customer doesn't show up, click 'No Show'. They can be re-queued if they contact you.
**Batch Calling**: You can call multiple customers at once using the batch action at the top of the queue entries table.